Refund Policy

30-Day Money-Back Guarantee

If you are not happy with a Soleil product, you can request a full refund within 30 days of the date your order was delivered.

How to Request a Refund

• Contact us within 30 days of delivery with your order number and the product(s) concerned.
• We will reply with the next steps, including whether the product needs to be sent back.

Refund Processing

Approved refunds are issued to your original payment method. Depending on your bank or card provider, it can take several business days for the refund to appear on your statement.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us with a photo and your order number and we will make it right.

Questions

For any question about refunds, please use our contact page.